Terms of Service & Privacy Policy

1. Service Description
Horizon Rides provides ride-sharing services connecting passengers with drivers in Saint Lucia and the Caribbean region.

2. User Obligations

• You must be at least 18 years old to use our services
• Provide accurate and current information
• Comply with all local laws and regulations
• Treat all users with respect and courtesy

3. Prohibited Activities

• Using the service for illegal activities
• Harassment or discrimination
• Providing false information
• Damaging or misusing the platform

4. No Liability
Horizon Rides provides a mobile application Platform to connect Passengers and Drivers. Horizon Rides does not provide transportation services and is not responsible for the actions, errors, or omissions of any Driver. Passengers and Drivers agree that Horizon Rides is not liable for any damages, losses, or injuries arising from the use of the Service, whether occurring online or offline.

5. Indemnification
Passengers and Drivers agree to indemnify and hold Horizon Rides harmless from any claims, damages, or expenses arising from their use of the Platform or violation of this Agreement.

Data We Collect

• Personal information (name, email, phone number)
• Location data (GPS coordinates, addresses)
• Trip history and preferences
• Payment information (encrypted and secure)
• Device information and usage patterns

How We Use Your Data

• Provide and improve our services
• Process payments and prevent fraud
• Send service-related communications
• Ensure safety and security
• Comply with legal obligations

Data Sharing
We never sell your personal data. We may share data with:

• Service providers and partners
• Law enforcement when legally required
• Emergency services for safety purposes

Your Rights (GDPR Compliance)

• Access your personal data
• Correct inaccurate information
• Request data deletion
• Data portability
• Object to processing

Contact us at admin@horizonrides.org for data requests.

Location Data Collection
Horizon Rides requires location access to:

• Match you with nearby drivers
• Calculate accurate trip routes and fares
• Provide real-time navigation
• Ensure safety and emergency response
• Improve service quality

GPS Tracking During Trips
Driver location is tracked during your trips to:

• Show driver approach and arrival
• Ensure you get to your destination
• Enable trip sharing with trusted contacts
• Provide safety features

Location Data Retention

• Active trip location: Stored for 7 years
• General location: Stored for 3 years
• You can request deletion at any time

Turning Off Location
You can disable location services, but this will prevent you from using Horizon Rides services.

Data Security Measures

• End-to-end encryption for sensitive data
• Secure data centers with 24/7 monitoring
• Regular security audits and updates
• Staff background checks and training
• Multi-factor authentication

Payment Security

• PCI DSS compliant payment processing
• Tokenized payment information
• No storage of full credit card numbers
• Fraud detection and prevention

Data Processing Legal Basis

• Contractual necessity for service delivery
• Legitimate interests for safety and improvement
• Legal compliance for regulatory requirements
• Your consent for marketing communications

International Data Transfers
Your data may be processed in other countries with adequate protection measures in place, including Standard Contractual Clauses approved by the European Commission.

Service Communications
We will send you essential communications about:

• Trip confirmations and updates
• Payment receipts and billing
• Safety alerts and notifications
• Account and security updates
• Legal and policy changes

Marketing Communications
With your consent, we may send:

• Promotional offers and discounts
• New feature announcements
• Surveys and feedback requests
• Personalized recommendations

Communication Preferences

• You can opt out of marketing emails anytime
• Essential service communications cannot be disabled
• SMS charges may apply per your carrier
• Push notifications can be managed in app settings

Third-Party Communications
We do not share your contact information with third parties for their marketing purposes without your explicit consent.