Privacy Policy

Personal Information:

• Name, email address, phone number
• Profile photo (optional)
• Payment information (processed securely through PayPal)
• Driver's license and vehicle information (for drivers)
• Background check results (for drivers)

Location Data:

• Pickup and dropoff locations
• Real-time GPS tracking during rides
• Route information and travel patterns

Usage Data:

• Ride history and preferences
• App interactions and features used
• Device information (type, OS, unique identifiers)
• Log data and analytics

We use your information to:

• Provide Services: Match passengers with drivers, process payments, and facilitate rides
• Safety & Security: Track rides in real-time, respond to emergencies, conduct background checks
• Customer Support: Respond to inquiries, resolve disputes, and provide assistance
• Improve Services: Analyze usage patterns, develop new features, and enhance user experience
• Communications: Send ride updates, receipts, promotional offers, and service announcements
• Legal Compliance: Comply with laws, regulations, and legal processes

We may share your information with:

Drivers and Passengers: We share necessary information to facilitate rides (name, photo, location, contact details).

Service Providers: Third-party companies that help us operate our business (payment processors, cloud storage, analytics providers).

Safety & Legal: Law enforcement, emergency services, or government authorities when required by law or to protect safety.

Ride Code Sharing: When you share your ride code, recipients can view your ride details, driver information, and real-time location.

We never sell your personal information to third parties.

Real-Time GPS Tracking: We collect location data during rides for:

• Matching passengers with nearby drivers
• Calculating accurate fares based on distance
• Providing navigation and estimated arrival times
• Ensuring passenger safety through live tracking
• Resolving disputes about routes or fares

Background Location: Location tracking continues in the background during active rides, even when the app is closed, to ensure safety features remain active.

Location Permissions: You can control location access through your device settings, but this may limit functionality.

We implement industry-standard security measures to protect your data:

• Encryption of data in transit and at rest
• Secure payment processing through trusted providers (PayPal)
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain safety and security records

Ride history and transaction records are typically retained for 7 years for tax and legal compliance purposes.

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and personal data
• Portability: Receive your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing communications
• Object: Object to certain data processing activities

To exercise these rights, contact us at admin@horizonrides.org

Horizon Rides is not intended for users under 18 years of age. We do not knowingly collect personal information from children.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete it.

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze app usage and performance
• Personalize your experience
• Provide targeted content and advertisements

You can control cookie preferences through your device settings.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

We will notify you of significant changes via email or through the app. Continued use of our services after changes constitutes acceptance of the updated policy.